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Privacy Policy

Last Updated: January 2024

Information We Collect

We collect personal information you provide when requesting travel consultations, including name, phone number, email, travel preferences, and destination interests. We also collect technical information about your website usage through cookies and analytics.

How We Use Your Information

Your information is used to provide travel consultation services, create personalized itineraries, communicate about your travel plans, send booking confirmations, and provide customer support. With your consent, we may send promotional travel offers and destination information.

Information Sharing

We share your information only with trusted travel partners necessary to fulfill your bookings (hotels, airlines, tour operators) and service providers who assist our operations under strict confidentiality agreements. We never sell your personal information to third parties.

Data Security

We implement industry-standard security measures including SSL encryption, secure servers, access controls, and regular security audits to protect your personal information from unauthorized access, alteration, or disclosure.

Your Rights

You have the right to access, correct, delete, or restrict processing of your personal information. You may withdraw consent for marketing communications at any time. Contact us at [email protected] to exercise these rights.

Contact Information

For privacy-related questions, contact our Data Protection Officer at [email protected] or call +1 (212) 555-0147.

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Terms of Service

Last Updated: January 2024

Service Agreement

By using Explore Trust Travel services, you agree to these terms. We provide travel planning, booking, and consultation services. All travel arrangements are subject to availability and third-party provider terms.

Booking and Payment

Travel bookings require deposits as specified in your travel proposal. Full payment is due according to the payment schedule provided. Prices are subject to change until full payment is received and confirmed.

Cancellation Policy

Cancellation terms vary by destination and service providers. Travel insurance is strongly recommended. Cancellation fees apply as outlined in your travel agreement and are determined by individual supplier policies.

Travel Documents

Travelers are responsible for obtaining valid passports, visas, and required health documentation. We provide guidance but cannot guarantee document approval or processing times.

Limitation of Liability

Our liability is limited to the amount paid for our services. We are not responsible for third-party service provider actions, weather delays, political situations, or other circumstances beyond our control.

Dispute Resolution

Disputes will be resolved through binding arbitration in New York, NY. These terms are governed by New York State law.

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GDPR Compliance

Last Updated: January 2024

Legal Basis for Processing

We process personal data based on legitimate business interests for travel services, contract fulfillment for bookings, legal compliance for travel regulations, and explicit consent for marketing communications.

Data Subject Rights (EU Residents)

Right to Access: Request copies of your personal data
Right to Rectification: Correct inaccurate personal data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Transfer data to another service
Right to Object: Object to processing for marketing purposes

International Data Transfers

We may transfer data outside the EU for travel bookings and services. All transfers use appropriate safeguards including Standard Contractual Clauses and adequacy decisions.

Data Retention

We retain personal data for 7 years after travel completion for business records, or until you request deletion, whichever comes first. Marketing data is retained until consent is withdrawn.

Supervisory Authority

EU residents may lodge complaints with their local data protection authority regarding our data processing practices.

Contact Our DPO

Data Protection Officer: [email protected]
Response time: 30 days for most requests

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DMCA Policy

Last Updated: January 2024

Copyright Compliance

Explore Trust Travel respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement notices.

Filing a DMCA Notice

To report copyright infringement, send a written notice including:

• Your physical or electronic signature
• Identification of copyrighted work claimed to be infringed
• Location of allegedly infringing material on our website
• Your contact information (address, phone, email)
• Statement of good faith belief that use is not authorized
• Statement that information is accurate and you're authorized to act

DMCA Agent Contact

Send DMCA notices to:
DMCA Agent: Explore Trust Travel
Email: [email protected]
Address: 425 Park Avenue, Suite 1200, New York, NY 10022

Counter-Notification

If you believe material was removed in error, you may file a counter-notification following DMCA procedures. We will restore content if no legal action is filed within 10 business days.

Repeat Infringers

We maintain a policy of terminating relationships with users who are repeat copyright infringers.

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Cookie Policy

Last Updated: January 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better user experience and understand website usage patterns.

Types of Cookies We Use

Essential Cookies: Required for website functionality, form submissions, and security
Analytics Cookies: Help us understand visitor behavior and improve our website
Marketing Cookies: Used to display relevant travel offers and track campaign effectiveness
Preference Cookies: Remember your settings and preferences for future visits

Cookie Management

You can control cookies through your browser settings or our cookie preference center. Disabling certain cookies may limit website functionality.

Third-Party Cookies

We use Google Analytics, social media plugins, and travel booking widgets that may set their own cookies. These are governed by respective third-party privacy policies.

Cookie Consent

By continuing to use our website, you consent to our cookie usage as described in this policy. You can withdraw consent at any time through browser settings.

Updates

This cookie policy may be updated periodically. Check this page for the latest information about our cookie practices.